Privacy policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from gentlemens.de (the "Website").
1. Data collection and use
In the case of mere informational use of the Website, i.e., if you do not register or otherwise submit information to us, we collect only the personal data that your browser sends to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure its stability and security: IP address, date and time of the request, time zone difference from Greenwich Mean Time (GMT), content of the request (specific page), access status/HTTP status code, amount of data transferred in each case, website from which the request comes, browser, operating system and its interface, language and version of the browser software and some of the cookies installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or products you view, which websites or search terms you have used on the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."
1.1 We collect device information using the following technologies:
1.1.1 Cookies
In order to make visiting our website attractive and to enable the use of certain functions, we use cookies. These are small text files that your web browser accepts and stores on your computer when you visit our pages. Some of the cookies are deleted immediately after closing the browser. Other cookies remain permanently on your computer and enable us to recognize you or your computer the next time you visit our website.
This site uses the following types of cookies, the scope and functionality of which are explained below:
a) Transient cookies, these are automatically deleted when you close your browser. These include, in particular, session cookies. These store a so-called session ID, with which the various requests of your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.
b) Persistent cookies, these are automatically deleted after a specified duration, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.
You can influence the use of cookies by changing the settings of your browser. Most browsers have an option to restrict or prevent the storage of cookies. Each browser is individual in the way it manages cookie settings. This is described in the respective help menu of your browser.
You can find this for the respective browsers under the following links:
Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Safari: https://support.apple.com/kb/ph21411?locale=de_DE
Please note, however, that deactivating cookies may mean that only limited functions of the website are available to you.
The legal basis for the use of cookies is Art. 6 (1) lit. f DS-GVO.
1.1.2 "Log files" track actions that take place on the website and collect data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
1.1.3 "Web beacons", "tags" and "pixels" are electronic files used to record information about how you browse the Website.
1.2 Collection of personal data when registering / ordering.
Additionally, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and telephone number. We refer to this information as "Order Information." As part of the ordering process, you will be asked if you have read and agree to the Privacy Policy, which you confirm by clicking the box and checking the appropriate box. By doing so, you consent to the use of your personal data for the following purposes: Processing orders, sending direct advertising, e.g. by e-mail, package insert or post, sending offers and vouchers, sending evaluation requests, sending our newsletter.
The legal basis for the processing of the data is, in the case of your consent, Art. 6 para. 1 lit. a DS-GVO and, if the registration serves the fulfillment of a contract or the implementation of pre-contractual measures with you, additionally Art. 6 para. 1 lit. b DS-GVO.
2. Purposes of the processing of personal data
(5) We store your data only for the following purposes:
To process orders (including payment processing and, if applicable, credit checks), to send advertising by us and for customer service.
We store and process your personal data at our central company headquarters.
Your personal data will only be transferred to third parties if the transfer is necessary for the processing of the contract or for billing or collection purposes (e.g. shipping companies or payment service providers) or if you have given your express consent.
The legal basis for the transfer of data to third parties for the purpose of contract execution or for billing purposes is Art. 6 para. 1 lit. b DS-GVO and for the transfer in the context of legally ordered cases Art. 6 para. 1 lit. c DS-GVO.
3. Duration of data storage
We store your data for as long as the respective purpose requires, taking into account your legitimate interests. If there is a retention period under tax law for certain data processed for the processing of sales contracts, the data will be stored for 6 or 10 years. During this period, the processing of the data is restricted after 2 years, i.e. the data is only used to comply with legal obligations. The obligation to retain data begins at the end of the calendar year in which the order was placed by the customer or the contract was fulfilled.
4. Disclosure of personal data to third parties
We may share your personal data with the following companies/categories of persons in accordance with the law, if applicable: External service providers and professional advisors such as lawyers, auditors, accountants, credit agencies for credit assessment, debt collection service providers,
Postal/shipping service providers, forwarding agents e.g. UPS, DHL, Deutsche Post
Payment providers such as PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg; Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, (Amazon Pay) Amazon Payments Europe s.c.a., 5 Rue Plaetis, L-2338 Luxembourg; (Apple Pay) Apple Distribution International, Hollyhill Industrial Estate, Hollyhill Cork, Ireland; Shopify Payments, 126 York Street, Suite 200, Ottawa, ON, Canada, K1N 5T5; Google Pay (Europe), Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
4.1 E-commerce platform Shopify
To operate our online store, we use Shopify, a service provided by Shopify Inc, 126 York Street, Suite 200, Ottawa, ON, Canada, K1N 5T5. This service provides an e-commerce platform through which we offer our goods for sale. The data transmitted as part of your order is stored on a Shopify server in the USA. Shopify has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. For more information on data protection, please refer to Shopify's privacy policy at http://www.shopify.com/legal/privacy.
The legal basis for the transfer of data to third parties for the purpose of contract processing or for billing purposes is Art. 6 para. 1 lit. b DS-GVO and for the transfer in legally ordered cases Art. 6 para. 1 lit. c DS-GVO.
4.2 Klarna
To enable you to pay via Klarna, your personal data (contact and delivery data) may be transmitted to Klarna. This is necessary so that Klarna can check your qualification to use the payment method. Personal data transmitted to Klarna will be processed in accordance with Klarna's privacy policy.
4.3 Shipping partner
For shipping processing, order relevant data (contact and delivery data) may be transmitted to our shipping partner:
Zenfulfillment GmbH
Tempelhofer Damm 227
12099 Berlin
Represented by:
Daniel Werner
Johannes Humpert
Contact:
Phone: +49 30 577 146 00
E-mail: hello@zenfulfillment.com
4.4 Contact form
If you send us inquiries via contact form, we will use your data exclusively for processing your request. This data will not be used for advertising purposes or passed on to third parties.
The legal basis for the processing of data transmitted via the contact form or in the course of sending an e-mail is Art. 6 (1) lit. f DS-GVO. If the contact is also aimed at concluding a contract, the additional legal basis for the processing is Art. 6 (1) lit. b DS-GVO.
The data you enter in the contact form will be stored by us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies.
4.5 Newsletter
(1) With your consent, you can subscribe to our newsletter, with which we inform you about our offers. The advertised goods and services are named in the declaration of consent.
(2) For the registration to our newsletter we use the so-called double-opt-in procedure. This means that after your registration, we will send you an e-mail to the e-mail address you provided, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store your respective IP addresses used and times of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify any possible misuse of your personal data.
(3) The only mandatory information for sending the newsletter is your e-mail address. The provision of further, separately marked data is voluntary and will be used to address you personally. After your confirmation, we store your e-mail address for the purpose of sending the newsletter. The legal basis is Art. 6 para. 1 p. 1 lit. a DS-GVO.
(4) You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can declare the revocation by clicking on the link provided in each newsletter email, by email to (datenschutz@gentlemens.de) or by sending a message to the contact details provided in the imprint.
To send our newsletters, we use the Klaviyo service of Klaviyo Inc, Boston, USA. Your data stored during newsletter registration (e-mail address, name if applicable, IP address, date and time of your registration) is transferred to a server of Klaviyo Inc. in the USA and stored there in compliance with the "U.S. Privacy Shield". Further information on data protection at Klaviyo can be found at: http://klaviyo.com/privacy/ and https://www.klaviyo.com/legal/data-processing-agreement.
(5) We would like to point out that we evaluate your user behavior when sending the newsletter. For this evaluation, the emails sent contain so-called web beacons or tracking pixels, which are single-pixel image files stored on our website. For the evaluations, we link the data mentioned in § 3 and the web beacons with your e-mail address and an individual ID. With the data thus obtained, we create a user profile in order to tailor the newsletter to your individual interests. In doing so, we record when you read our newsletters, which links you click on in them and infer your personal interests from this.
Right of objection
You can object to this tracking at any time by clicking on the separate link provided in each e-mail or by informing us via another contact channel, e.g. via e-mail: datenschutz@gentlemens.de. The information will be stored for as long as you are subscribed to the newsletter. After unsubscribing, we store the data purely statistically and anonymously. Moreover, such tracking is not possible if you have deactivated the display of images by default in your e-mail program. In this case, the newsletter will not be fully displayed to you and you may not be able to use all functions. If you display the images manually, the above-mentioned tracking will take place.
4.6 Analysis tools
4.6.1 Use of Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.
The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
This website uses Google Analytics with the extension "_anonymizeIp()". This means that IP addresses are processed in a shortened form, thus excluding the possibility of personal references. If the data collected about you is related to a person, this is immediately excluded and the personal data will be deleted.
We use Google Analytics to analyze and regularly improve the use of our website. The statistics obtained enable us to improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
Information of the third party provider: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. User conditions: http://www.google.com/analytics/terms/de.html, overview of data protection: http://www.google.com/intl/de/analytics/learn/privacy.html, as well as the data protection declaration: http://www.google.de/intl/de/policies/privacy.
4.6.2 Use of Hotjar
Our website uses Hotjar an analytics software provided by Hotjar Ltd. 3 Lyons Range- 20 Bisazza Street- Sliema SLM 1640, Malta (http://www.hotjar.com), which allows us to analyze how you use the website. Hotjar uses cookies as well as a tracking code through which the collected data is transmitted to the Hotjar server. This data is essentially device-related information, such as the IP address, the screen size of your device, the device type and browser information, such as type and version, your geographical location and your language setting. In addition, your email address is transmitted with your first and last name, if you have provided us with this information. Periodically, user interaction, such as mouse movement, web pages visited, and the date and time of use are also transmitted to Hotjar. Your IP address is automatically anonymized by Hotjar and stored only in this form. In addition, users of the website are assigned a "unique user identifier (UUID), through which Hotjar can record returning users of our website - without linking them to your personal data.
You can use the link https://www.hotjar.com/opt-out to prevent the collection and use of your data by Hotjar.
4.6.3 Right to object
The legal basis for the use of analysis tools is Art. 6 para. 1 p. 1 lit. f DS-GVO.
You can object to the collection and storage of data for the purpose of usage analysis at any time with future effect by notifying us of your objection.
4.7 Facebook
We use the "Facebook Connect" service of Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook") on our website. We offer you the option to register on our website with Facebook Connect if you have a Facebook profile and give us express consent to exchange data with Facebook. An additional registration is not required in this case. To register, you will be redirected to the Facebook page, where you can log in with your usage data. This establishes a direct connection between your browser and Facebook's servers, whereby your Facebook profile and our service are linked. Through this link, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. Through the link, we automatically receive the following information from Facebook Inc. depending on your privacy settings at Facebook (name, email address, date of birth, address, Facebook name, the user ID, age, gender, and, if applicable, the profile picture, the friends list, and the likes). Of this data, we only use your name, email address, date of birth, as well as your address to create a user account, if these have been released by you on Facebook. This information is necessary for the conclusion of the contract to be able to identify them.
For more information about Facebook Connect and privacy settings, please refer to the privacy notices and terms of use of Facebook Inc. http://www.facebook.com/policy.php.
If you do not want Facebook to link the data obtained through our website with your Facebook profile, it is necessary to log out of Facebook before visiting our website. You can also exclude the Facebook Connect plugin with add-ons for your browser.
Right to object
The consent given to exchange data via Facebook Connect can be revoked at any time for the future by sending a message to us (contact details below).
4.8 Remarketing / Retargeting
(1) On our websites, we use "Custom Audiences" of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") for the purpose of retargeting or remarketing. This service uses so-called tracking or remarketing pixels. These are pixel image files that enable log file analysis. By using the pixels, the service provider can see when and how many users have called up the pixel, or whether and when an email was opened or a website was visited.
(2) With the help of this service, users of the website can be shown interest-based advertisements ("Facebook Ads") when visiting the social network Facebook or other websites also using the procedure. We thereby pursue the interest of displaying advertisements that are of interest to you in order to make our website more interesting for you. When you visit our website, a direct connection to Facebook's servers is established via the pixel. Facebook is thereby enabled to identify you by means of the browser ID, as this can be linked to your user account. We have no influence on the scope and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of Facebook Custom Audiences, Facebook receives the information that you have accessed the corresponding web page of our website, or clicked on an ad from us. If you are registered with a Facebook service, Facebook can assign the visit to your account. Even if you are not registered with Facebook or have not logged in, there is a possibility that the provider may learn and store your IP address and other identifiers.
(3) Deactivation of the "Facebook Custom Audiences" function is available for logged-in users at https://www.facebook.com/settings/?tab=ads#_möglich.
(4) The legal basis for the processing of your data is Art. 6 para. 1 p. 1 lit. f DS-GVO. For more information on data processing by Facebook, please visit https://www.facebook.com/about/privacy/.
Right of objection
If you do not want to be shown advertising generated by the respective targeting service, you can object to the use of retargeting technology on our websites by sending us a message to datenschutz@gentlemens.de.
As described above, we use your Personal Information to send you targeted advertising or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You may opt out of targeted advertising:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
In addition, you may opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at http://optout.aboutads.info/.
4.9 Google Tag Manager
We use the Google Tag Manager service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94.043 USA on our site. With Google Tag Manager, marketers can manage website tags via an interface. A tag is one of marking or labeling a piece of data. However, the Tag Manager itself, which deploys the tags, works without cookies and does not collect any personal data. The tags set up via the Google Tag Manager only ensure the collection of data that is passed on to the target system. Because the data is only passed through, the system does not collect or store the determined data itself. Thus, the Tag Manager merely triggers other tags, which in turn may collect data. For these respective third-party providers, corresponding explanations can be found in this privacy policy. However, the Google Tag Manager does not use this data. If you have set or otherwise made a deactivation of cookies, this will be observed for all tracking tags that were used with the Google Tag Manager, so the tool does not change your cookie settings.
Google may ask you for permission to share some product data (for example, your account information) with other Google products to enable certain features, such as making it easier to add new conversion tracking tags for AdWords. In addition, Google's developers review product usage information from time to time to further optimize the product. However, Google will not share this type of data with other Google products without your consent.
For more information, please see Google's Usage Policy and Google's Privacy Notice for this product.
4.10 Klar Attribution
We use the services of Klar (Klar Insights GmbH, Marktstr. 18, 80802 Munich, Germany) on our website. Klar, collects, processes and stores data on this website and its subpages for reach measurement, statistical analysis. This collection takes place on the following legal basis:
- If there is no consent from the user, the data is collected anonymously, i.e. without collecting personal or personally identifiable data, and in groups, i.e. by randomly assigning the collected data to groups of users. It is therefore not possible to draw conclusions about individual users. This anonymous collection is mandatory according to § 25 para. 2 no. 2 TTDSG in order to optimize business costs and thus ensure the desired service.
- If the user has given his consent in accordance with Article 6 (1) sentence 1 a GDPR and Section 25 (1) sentence 1 TTDSG, the data to be processed will be collected on a user-specific basis.
For the aforementioned different types of collection, different cookies are used to ensure the respective type of collection.
Objection: To object to the use of Klar in principle, please use this Link. This will set a cookie with the name "do_not_track" from the domain "gentlemens.de". Please do not delete it, otherwise we cannot guarantee that you will not be tracked by Klar. Information on data protection and data use can be found on the following website of Klar: https://www.getklar.com/data-protection.
5. Data Security
We have taken a variety of security measures to protect your personal data. Our servers and databases are protected by physical and technical measures, among others.
We use standard SSL encryption technology when collecting and transmitting data via our website. Personal data is transmitted during the ordering process using SSL encryption, which can be recognized by the lock symbol in the browser and the addition "https://" in the address bar.
With encrypted communication, your payment data that you transmit to us cannot be read by third parties. When communicating by e-mail, 100% data security cannot be guaranteed.
6. Other
6.1 Currency conversion and language
By using our website, you agree to allow third parties to process your IP address and the language set in the browser to determine your location for the purpose of currency conversion and language setting. You also agree that this currency and language will be stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). We do this so that the currency you choose remains selected and consistent when you browse our website, so that prices can be converted to your local currency.
6.2 Children and Adolescents
The Website is not intended for persons under the age of 18.
7. Your Rights
To exercise your rights, you can use the contact form or contact the data protection officer or responsible person below.
You have the following rights:
Withdrawal of consent
You can revoke your consent to the processing of personal data at any time with effect for the future. The contact options below are available to you for this purpose.
Further rights
You also have the following rights with regard to your personal data:
Right to information,
Right to rectification,
Right to erasure or restriction of processing,
Right to object to processing,
Right to data portability,
Right to complain to a data protection supervisory authority about the processing of your personal data.
8. Name and contact details of the responsible person
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at datenschutz@gentlemens.de.
The responsible party for the management of personal data is.
The Gentlemen's Company Germany GmbH
Rudolf-Wild-Strasse 73
69214 Eppelheim
Germany
Managing directors: Tobias Robl and Samed Güner
Phone: +49 6221 7333014
E-mail: datenschutz@gentlemens.de
Contact details of the data protection officer
You can reach our data protection officer at:
E-mail: datenschutz@gentlemens.de
9. Changes to this privacy policy
We reserve the right to update this Privacy Policy at any time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons. Any changes to this Privacy Policy will be posted on this website and will automatically become effective 30 days after they are posted. We will notify you by email of any material changes to this Privacy Policy.