Terms of service

1. SCOPE

This website, operated by The Gentlemen's Company Germany GmbH, is aimed exclusively at consumers. These Terms and Conditions apply to all orders placed through our online shop. A consumer is any natural person who enters into a transaction for purposes outside their trade, business or profession. A trader acts within the scope of their commercial or independent professional activity.

2. CONTRACTING PARTY AND FORMATION OF CONTRACT

The contract of sale is formed with The Gentlemen's Company Germany GmbH. The presentation of products in the online shop constitutes a non-binding online catalogue. Products may be added to the basket without obligation. A binding order is placed by clicking the "Buy" button at the end of the checkout process. Confirmation of receipt of the order is sent by email immediately after submission.

3. CONTRACT LANGUAGE AND STORAGE OF THE CONTRACT TEXT

The contract language is German or English. We store the contract text and send you both the order details and these Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the internet.

4. DELIVERY TERMS

We offer delivery worldwide and ship our products globally.

Standard delivery within Germany, Austria, Belgium, the Netherlands, Luxembourg and Switzerland is free of charge. For deliveries elsewhere in the world, shipping costs may vary depending on the destination and will be shown separately in the basket before the order is completed.

Delivery of the order is exclusively by post/courier. If the buyer has provided an incorrect address, resulting in the need for a repeat delivery, we reserve the right to subsequently charge a flat shipping fee of €5.99. It is the buyer's responsibility to check all address and contact details for accuracy before completing the order process.

If delivery fails, or acceptance of delivery is refused, for reasons for which we are not responsible, we will treat this as the buyer having withdrawn from the contract. In such a case, our Right of Withdrawal policy, set out separately, applies.

5. METHODS OF PAYMENT

5.1 Shopify Payments

Various payment methods are available in our online shop.

Where you select a payment method offered via the "Shopify Payments" service, such as credit card, SOFORT by Klarna, Klarna invoice purchase, or UnionPay, payment processing is carried out by the payment service provider Shopify International Limited, 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter: "Shopify"). The payment methods offered via Shopify are displayed in the online shop. Shopify may make use of further payment services, for which special payment terms may apply and about which you will be separately informed. Further information on "Shopify Payments" is available in the Shopify Payments terms.

5.2 Other Methods of Payment

Amazon Pay: This payment method allows you to use payment information and addresses stored with Amazon. Before completing your order, you will be redirected to the Amazon website to confirm the payment instruction. The payment transaction is carried out automatically by Amazon. Further guidance is provided during the order process. Payments made via Amazon Pay are subject to the Amazon Pay guidelines and terms of use.

PayPal, PayPal Express: If you select PayPal as your payment method, you will be redirected to the PayPal website. After logging in or creating a new account, you confirm the payment instruction. The payment transaction is then carried out automatically by PayPal. Use of PayPal as a payment method is subject to PayPal's terms and conditions.

6. RETENTION OF TITLE

The goods remain the property of The Gentlemen's Company Germany GmbH until paid for in full.

7. TRANSPORT DAMAGE

If a delivery shows obvious signs of transport damage, this should be reported to the carrier and to us without delay. Failure to raise a complaint has no bearing on your statutory rights. By raising a complaint, you assist us in pursuing our own claims against the shipping provider.

8. WARRANTY AND GUARANTEES

8.1 General Provisions

Unless otherwise provided below, the statutory provisions on liability for defects apply. Information on any additional guarantees can be found on the relevant product page and on designated information pages within the shop, in particular the Gentlemen's Help Centre.

8.2 Warranty Provisions for Orders from the United Kingdom

For customers in the United Kingdom, a tiered set of remedies applies under the Consumer Rights Act 2015: within 30 days of receiving the goods, you have an immediate right to a full refund with no deduction (the "short-term right to reject"). Within the first six months, it is presumed that any fault present was already present at the time of delivery; we bear the burden of proof during this period. Where repair or replacement is not possible or not successful, you are entitled to a price reduction or a full refund. The general limitation period for bringing a claim is up to six years from the date of purchase (England, Wales and Northern Ireland).

9. RIGHT OF WITHDRAWAL

The statutory right of withdrawal applies unconditionally to both parties and is valid for 14 days from the date of delivery. Details of the right of withdrawal can be found in our Right of Withdrawal policy.

10. LIABILITY

We are liable without limitation in cases of intent, gross negligence, injury to life, body or health, and under the Product Liability Act (ProdHaftG). In cases of slight negligence, liability is limited to foreseeable damage.

11. DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration body.

12. FINAL PROVISIONS

Amendments to these Terms and Conditions will be published on our website. Questions regarding these Terms and Conditions should be addressed to impressum@gentlemens.de.

Last updated: 28 August 2026